TERMS AND CONDITIONS
Last updated August 30, 2024
- All Sales Are Final
- Due to the unique and handcrafted nature of our artworks and fine jewelry, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
- Damaged or Defective Items
- Reporting Damages: If your item arrives damaged or defective, please notify us within 7 days of receipt.
- Required Information: Provide detailed photographs of the damaged packaging and item, along with your order number.
- Resolution: Upon assessment, we will offer a suitable resolution, which may include repair, replacement, or refund.
- Custom and Personalized Orders
- Custom or personalized orders are non-refundable and non-exchangeable, except in cases where the item arrives damaged or defective.
- Contact Information
- For any inquiries or issues regarding your purchase, please contact us at:
- Email: [email protected]
- Phone: +972524489916
- Legal Compliance
- This Returns Policy complies with applicable laws and regulations of the countries we operate in, including Israel and the European Union. However, certain exceptions may apply based on regional consumer protection laws.
Important Notes:
- Inspection Upon Delivery: We highly recommend inspecting your purchase upon delivery. Any issues should be reported immediately to ensure a prompt resolution.
- Shipping Costs: Shipping costs are non-refundable. If a return is approved due to damage or defect, we will cover the return shipping expenses.
- Insurance: All items are shipped with insurance to cover potential damages during transit.
CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: